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IAN 2025-01: NEXDOC – planned outage

Date of issue: 13 January 2025

Date of effect: 19 January 2025

Attention:

Registered dairy exporters, manufacturers, agents, freight forwarders and automated export permit issuers.

Department of Agriculture, Fisheries and Forestry (the department) - Central and Regional offices.

Purpose

This Industry Advice Notice (IAN) is to advise Next Export Documentation (NEXDOC) users of a system outage.

IAN 2025-01: NEXDOC – planned outage

Date of issue: 13 January 2025

Date of effect: 19 January 2025

Attention:

Registered fish and fish products exporters, manufacturers, agents, freight forwarders and automated export permit issuers.

Department of Agriculture, Fisheries and Forestry (the department) - Central and Regional offices.

Purpose

This Industry Advice Notice (IAN) is to advise Next Export Documentation (NEXDOC) users of a system outage.

Industry Advice Notices 2025

The information provided in the documents attached is current at the time of writing and is intended for use as guidance only and should not be taken as definitive or exhaustive. The Commonwealth endeavours to keep information current and accurate, however, it may be subject to change without notice. Exporters are encouraged to verify all details with their importers prior to undertaking production/exports. The Commonwealth will not accept liability for any loss resulting from reliance on information contained in the notices.

Companion Animal Transport Industry Consultative Committee

Function

The Companion Animal Transport Industry Consultative Committee (CATICC) is the principle forum or the Department of Agriculture, Fisheries and Forestry to engage with industry on companion animal regulatory matters related to the import, export and quarantine of dogs and cats.

Aim

To facilitate effective communication and partnerships between the department and industry stakeholders in order to:

07-2025: Unplanned Outage: Monday 13 January 2025 – myID

13 January 2025

Who does this notice affect?

Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal using the ‘Sign in with your Digital ID’ (myID) pathway.

Approved arrangement operators attempting to access online reports of entries referred to the department for biosecurity assessment, or management under a class 19 Approved Arrangement, via the Biosecurity Cargo Status Tracker (BCST).

03-2025: Services Restored: Wednesday 08 January 2025 – COLS

08 January 2025

Who does this notice affect?

All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.

Information

Resolved time:

As of: 12:45 Wednesday 08 January 2025 (AEDT).

The unplanned service disruption to the Cargo Online Lodgement System (COLS) has been resolved. Clients can now submit lodgements as normal.

Action

No action required. The department apologises for any inconvenience caused.