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06-2019 - BICON, COLS, PEBS, EXDOC & MARS - Unavailable from 00:01 to 03:00 Saturday 19 January 2019 (AEDT)

​​​14 January 2019Who does this notice affect?All clients required to use the department’s Biosecurity Import Conditions (BICON) System during this planned maintenance period.All importers and customs…
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28-2019 - BICON, COLS, EXDOC, MARS PEBS and PEMS - Unavailable from 23:00 to 23:59 Friday 01 March 2019 (AEDT)

27 February 2019Who does this notice affect? All clients required to use the department’s Biosecurity Import Conditions (BICON) System during this planned maintenance period. All importers and customs…
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163-2019 - Service disruption – 23:00 Friday 18 October to 03:00 Sunday 20 October 2019 (AEDT) – Multiple systems

17 October 2019Who does this notice affect? All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned…
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08-2019 - BICON, COLS, EXDOC, MARS and PEBS - Unavailable from 00:00 to 02:00 Friday 25 January 2019 (AEDT)

​​​​21 January 2019Who does this notice affect?All clients required to use the department’s Biosecurity Import Conditions (BICON) System during this planned maintenance period.All importers and customs…
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32-2025: Scheduled Outage: Saturday 08 February to Sunday 09 February 2025 – Multiple Systems

06 February 2025Who does this notice affect?Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).All clients required to use the Biosecurity Import Conditions System (BICON) during…
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Client service standards

We are committed to improving our service delivery to better meet our clients’ needs.These standards refer to the work of the former Department of Agriculture.Our commitmentOur client service standards have been developed to ensure we are meeting client expectations and are delivering our services…
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20-2020 - Service Disruption: From 23:00 to 23:59 Tuesday 11 February 2020 (AEDT) – BICON, COLS, MARS, PEBS

10 February 2020 Who does this notice affect? All clients required to use the department’s Biosecurity Import Conditions (BICON) system during this planned maintenance period. All importers and customs brokers who will be required to lodge imported cargo documentation to the department for…
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70-2025: *Cancelled* Scheduled Outage: Wednesday 12 March to Thursday 13 March 2025 – Multiple Systems

12 March 2025Who does this notice affect?All clients who will be required to make an online payment during this planned outage.All clients attempting to submit permit applications and access invoices using the Department’s Biosecurity Import Conditions System (BICON) during this planned outage.All…
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42-2025: Scheduled Outage: Thursday 20 February to Friday 21 February 2025 – Multiple Systems

17 February 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.Approved arrangements operators who will be required to view and…
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164-2025: Scheduled Outage: Saturday 31 May to Sunday 01 June 2025 – Multiple Systems

27 May 2025Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for inspections through the Biosecurity Portal.Approved arrangements operators who will be required to view and/or…
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