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31-2024: Scheduled Outage: Wednesday 28 February to Thursday 29 February 2024 – COLS, MARS, OPS and PEBS

26 February 2024

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.

All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned maintenance period.

All clients who will be required to make an online payment during this planned maintenance period.

30-2024: Services Restored: Thursday 22 February 2024 – PEBS

22 February 2024

Who does this notice affect?

All importers of plants, cats and/or dogs who are required to use the Post Entry Biosecurity System.

Information

Resolved time:

As of: 13:10 Thursday 22 February 2024 (AEDT).

Detail:

The unplanned service disruption to the Post Entry Biosecurity System (PEBS) has been resolved.

The backlog of invoices is now processing.

Action

No action required. The department apologises for any inconvenience caused.

29-2024: Service Disruption: Thursday 22 February 2024 – PEBS

22 February 2024

Who does this notice affect?

All importers of plants, cats and/or dogs who are required to use the Post Entry Biosecurity System.

Information

Start time:

As of: 08:10 Thursday 22 February 2024 (AEDT).

Detail:

The Post Entry Biosecurity System (PEBS) is currently experiencing an unplanned service disruption.

Clients are currently not receiving their tax invoices after paying for Post Entry Quarantine (PEQ) bookings.

28-2024: *Cancelled* Scheduled Service Disruption: Saturday 24 February to Sunday 25 February 2024 COLS

19 February 2024

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.

Information

The scheduled service disruption to the Cargo Online Lodgement System (COLS) will no longer occur.

Action

No action required.

26-2024: Service Disruption: Saturday 24 February to Sunday 25 February 2024 COLS

19 February 2024

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.

Information

Due to scheduled infrastructure maintenance, the Cargo Online Lodgement System (COLS) may experience a brief service disruption from 23:30 Saturday 24 February to 02:30 Sunday 25 February 2024 (AEDT).

27-2024: Scheduled Service Disruption: Sunday 25 February 2024 - BICON

19 February 2024

Who does this notice affect?

All clients required to use the department’s Biosecurity Import Conditions System (BICON) during this planned maintenance period.

Information

Due to scheduled infrastructure maintenance, BICON users may experience several intermittent outages from 16:00 to 23:59 Sunday 25 February 2024 (AEDT).

Action

Users are advised to frequently save any in-progress permit applications during this planned maintenance period.