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27-2025: Scheduled Outage: Saturday 15 February to Sunday 16 February 2025 – BICON, EXDOC

31 January 2025

Who does this notice affect?

All clients required to use the Biosecurity Import Conditions System (BICON) during this planned maintenance period.

All clients required to use the Export Documentation (EXDOC) system during this planned maintenance period.

Information

Due to scheduled infrastructure maintenance, there will be an outage to BICON and EXDOC from 23:59 Saturday 15 February to 05:00 Sunday 16 February 2025 (AEDT).

25-2025: List of treatment providers: treatment provider suspended – International fumigators, inc. (AEI: US4023SB)

30 January 2025

Who does this notice affect?

Stakeholders in the import and shipping industries—including vessel masters, freight forwarders, offshore treatment providers, Biosecurity Industry Participants, importers, customs brokers, principal agents and master consolidators.

What has changed?

Following identification of critical non-compliance, we have suspended International fumigators, inc. (AEI: US4023SB) from AusTreat.

22-2025: List of treatment providers: treatment provider suspended – Western Fumigation (Pennsylvania) (AEI: US4008SB)

28 January 2025

Who does this notice affect?

Stakeholders in the import and shipping industries—including vessel masters, freight forwarders, offshore treatment providers, Biosecurity Industry Participants, importers, customs brokers, principal agents and master consolidators.

What has changed?

Following identification of critical non-compliance, we have suspended Western Fumigation (Pennsylvania) (AEI: US4008SB) from AusTreat.

21-2025: Scheduled Outage: Friday 31 January 2025 – AAMP

28 January 2025

Who does this notice affect?

Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).

Information

Due to scheduled system maintenance, AAMP will be unavailable between 20:00 to 23:30 Friday 31 January 2025 (AEDT).

Action

Clients are advised to await the completion of this maintenance period before attempting to access this service.

20-2025: Services Restored: Tuesday 28 January 2025 – BICON external website

28 January 2025

Who does this notice affect?

All clients required to use the department’s Biosecurity Import Conditions System (BICON) – external website.

Information

Between 10:06 and 10:53 on Tuesday 28 January 2025 (AEDT) the BICON external website was experiencing an unplanned outage.

This issue has since been resolved, and BICON external website users can now access these services as normal.

Action

No action required. The department apologises for any inconvenience caused.

18-2025: List of treatment providers: treatment provider suspended – Pest Aside Exterminating Inc. (AEI: US4022SB)

23 January 2025

Who does this notice affect?

Stakeholders in the import and shipping industries—including vessel masters, freight forwarders, offshore treatment providers, Biosecurity Industry Participants, importers, customs brokers, principal agents and master consolidators.

What has changed?

Following identification of critical non-compliance, we have suspended Pest Aside Exterminating Inc. (AEI: US4022SB) from AusTreat.