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158-2022: Unplanned Service Disruption: Thursday 25 August 2022 – COLS Add Documents function

25 August 2022

Who does this notice affect?

All importers and customs brokers who will be required to submit additional cargo documentation to the department for biosecurity assessment.

Information

Due to a technical system issue, some documents submitted through the ‘Add Documents’ feature in the Cargo Online Lodgement System (COLS) are not being recorded against the original lodgement.

157-2022: Biosecurity priorities and impact for cargo clearance delays

25 August 2022

Who does this notice affect?

All customs brokers, importers, biosecurity industry participants, and food importers who have premises that departmental officers may attend (for inspections, surveillance, or other purposes). 

What has changed?

Earlier this year, the department advised of delays in assessment, booking and inspection services in Victoria and New South Wales, largely due to a changing biosecurity risk profile and higher overall cargo volumes (11.7 per cent higher in FY 2021/22).

156-2022: Cat and Dog imports to Australia – Christmas shutdown arrangements

25 August 2022

Who does this notice affect?

This notice is for all airlines, freight forwarders, pet transport companies and importers of cats and dogs to Australia.

What has changed?

Companion animal services will remain fully operational until COB Friday, 24 December 2022 and will re-open at the commencement of business on Tuesday 3rd January 2023.

155-2022: Services Restored: Thursday 25 August 2022 – COLS, MARS, PEBS

25 August 2022

Who does this notice affect?

All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.

All shipping agents or operators of maritime conveyances who are required to report pre-arrival information.

All importers of plants, cats and/or dogs who are required to use the Post Entry Biosecurity System.

Information

The unplanned outage to the following systems has been resolved. Clients can now access these systems as normal:

154-2022: Unplanned Outage: Thursday 25 August 2022 – COLS, PEBS, MARS

25 August 2022

Who does this notice affect?

All importers and customs brokers who are required to lodge imported cargo documentation to the department for biosecurity assessment.

All shipping agents or operators of maritime conveyances who are required to report pre-arrival information.

All importers of plants, cats and/or dogs who are required to use the Post Entry Biosecurity System.

Information

The following systems are currently experiencing an unplanned outage:

Passionfruit from Vietnam

We have published import conditions for fresh passionfruit from Vietnam on our Biosecurity Import Conditions system (BICON). Import permits can now be issued.

The decision to commence imports will be a commercial decision between an exporter in Vietnam and an importer in Australia. The importer must meet the import conditions as set out in BICON.

153-2022: Service Disruption: Sunday 28 August 2022 - BICON

22 August 2022

Who does this notice affect?

All clients required to use the department’s Biosecurity Import Conditions System (BICON) during this planned maintenance period.

Information

Due to scheduled infrastructure maintenance, BICON users may experience several intermittent outages from 16:00 to 23:59 Sunday 28 August 2022 (AEST).

Action

Users are advised to frequently save any in-progress permit applications during this maintenance period.

152-2022: Scheduled Outage: Friday 26 August to Saturday 27 August 2022 – COLS, MARS

22 August 2022

Who does this notice affect?

All importers and customs brokers who will be required to lodge imported cargo documentation to the department for biosecurity assessment during this planned maintenance period.

All shipping agents or operators of maritime conveyances who will be required to report pre-arrival information during this planned maintenance period.