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NEXDOC help

To assist you in using the NEXDOC portal we have developed videos, user guides and fact sheets. These include:How to register in NEXDOCHow to lodge a Request to Export (REX)Knowing what a Request to Export (REX) status meansHow to print certificates from your office.Knowing if you should be…
11 February 2025 - Last modified

148-2024: Unplanned Service Disruption: Friday 05 July 2024 – Biosecurity Portal

05 July 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who reset their password through the Biosecurity Portal using the ‘Sign in with your email address to access’ (‘Other User’) login method.InformationStart time:…
05 July 2024 - Last modified

158-2024: *Update* Unplanned Service Disruption: Friday 19 July 2024 – Biosecurity Portal

19 July 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who reset their password through the Biosecurity Portal using the ‘Sign in with your email address to access’ (‘Other User’) login method.InformationStart…
12 November 2024 - Last modified

17-2023: Biosecurity Portal display of Import Directions

24/01/2023 Who does this notice affect? Digital users of the Biosecurity Portal. What has changed? The department has developed the Biosecurity Portal to be an easy online method for booking and managing import inspections. Through the Portal, clients also have access to Agriculture Import…
30 January 2023 - Last modified

279-2024: Self-service cargo status reports becoming available on the Biosecurity Portal

20 November 2024​ Who does this notice affect? Persons under an approved arrangement class 19, including customs brokers and self-reporting importers, who are interested in accessing on-demand details of entries that have been referred to the department. What has changed? The…
20 November 2024 - Last modified

260-2024: Unplanned Service Disruption: Wednesday 13 November 2024 - Biosecurity Portal

13 November 2024Who does this notice affect?Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders required to make inspection booking requests via the Biosecurity Portal.InformationStart time:As of: 14:43 Wednesday 13 November 2024 (AEDT).The Biosecurity…
13 November 2024 - Last modified

External Verification for eCertificates (EVE)

EVE enables approved arrangement class 19 accredited persons to view electronic government certificates (eCertificates) and relevant attachments online as part of document assessment for imported goods.This system improvement is in line with the department’s commitment to adopt paperless import…
27 June 2024 - Last modified

88-2022: Unplanned Service Disruption: Friday 27 May 2022 – SWMS, Biosecurity Portal

Who does this notice affect? All clients required to lodge a request for inspection using the Biosecurity Portal. Information The department is currently experiencing an unplanned service disruption to the Biosecurity Portal. Action The department is investigating the issue as a high priority…
31 May 2022 - Last modified

45-2023: Services Restored: Monday 27 February 2023 – Biosecurity Portal

27 February 2023 Who does this notice affect? Approved arrangements operators, customs brokers, importers, manned depots, and freight forwarders who are required to book and manage requests for import inspections using the Biosecurity Portal. Information The unplanned outage to the Biosecurity…
27 February 2023 - Last modified

300-2024: Scheduled Outage: Tuesday 17 December to Wednesday 18 December 2024 – AAMP, Biosecurity Portal

16 December 2024Who does this notice affect?Approved arrangements operators who will be required to view and/or update details of their Approved Arrangement via the Approved Arrangement Management Product (AAMP).Approved arrangements operators, customs brokers, importers, manned depots, and freight…
16 December 2024 - Last modified

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We acknowledge the continuous connection of First Nations Traditional Owners and Custodians to the lands, seas and waters of Australia. We recognise their care for and cultivation of Country. We pay respect to Elders past and present, and recognise their knowledge and contribution to the productivity, innovation and sustainability of Australia’s agriculture, fisheries and forestry industries.

Artwork: Protecting our Country, Growing our Future
© Amy Allerton, contemporary Aboriginal Artist of the Gumbaynggirr, Bundjalung and Gamilaroi nations.

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