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Department of Agriculture

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  1. Home
  2. Biosecurity and trade
  3. Export
  4. Documents and certificates
  5. Next Export Documentation System (NEXDOC)
  6. NEXDOC help

Sidebar first - Export

  • Next Export Documentation System (NEXDOC)
    • Access NEXDOC
    • NEXDOC benefits and changes
    • NEXDOC help
    • Transitioning commodities to NEXDOC

NEXDOC help

To assist you in using the NEXDOC portal we have developed videos, user guides and fact sheets. These include:

  • How to register in NEXDOC
  • How to lodge a Request to Export (REX)
  • Knowing what a Request to Export (REX) status means
  • How to print certificates from your office.
  • Knowing if you should be amending or replacing a Request to Export (REX)
  • How to copy a Request to Export (REX)

For further information or assistance, contact the NEXDOC help desk NEXDOC@awe.gov.au.

How to register in NEXDOC

You will only be able to use NEXDOC if your commodity has been introduced into the system. Find out how we are transitioning commodities to NEXDOC.

Before you can use NEXDOC, you will need to register as a user via the online service portal, even if you are using a third party software to access the system.

How to lodge a Request to Export (REX) in the NEXDOC portal

To obtain your export certification from NEXDOC, you will need to lodge a Request for Export (REX). A REX contains information specific to your consignment, required by the department and the importing country. To find out the importing country requirements visit Micor.

Once the required details have been provided, you can submit the REX for lodgement and review. Below is a video demonstrating the steps required to lodge a REX.

Video transcript DOCX (614 KB)

You can also read more information on How to lodge a Request to Export (REX) in the NEXDOC portal, in the related document below.

Knowing what your Request to Export (REX) status means

There are eight statuses linked to your REX to indicate the progress of your application. Noting that your REX may not go through all statuses. These are dependant of your commodity and importing country requirements.

Video transcript DOCX (614 KB)

The REX statuses are:

  • ORDER/DRAFT – This status indicates NEXDOC has the minimum information to generate a REX number, but there is not enough information to lodge a REX application. You can amend information at this stage.
  • FINAL – The REX is lodged with the department for authorisation. In this stage your REX has not yet been authorised. No export permit has been granted yet, if required.
  • IN REVIEW – Your REX application contains information that needs to be reviewed by the department prior to obtaining your export certificate.
  • CERTIFICATE READY – Your REX application has passed the required approvals and checks. You can view a preview of your export certificate. This status occurs if you have selected the Hold print indicator option. This option allows you to preview your final REX prior to releasing to print.
  • COMPLETED – Your REX application is complete and the final export certificate has been generated.
  • CANCELLED - This status indicates that this REX has been cancelled and cannot be progressed from this stage.
  • WITHDRAWN – You can withdraw your REX or your REX may be withdrawn by the system if it not updated at the order/draft status for 90 days.

How to print a Certificate in your office

NEXDOC allows you to print your export certification to your own office, removing the need to collect your certificate from regional department offices. This function is only accessibly if the importing country allows it.

When completing your REX, you will be asked to indicate your printing preferences for the certificate. To print from your office, you will need to indicate that you wish to ‘Use your own printer’ and then select one of the following print preference options of:

  • Hold
  • Auto
  • None.

The Auto and Hold preferences give you control in either holding your certificate at the Certificate Ready status, or automatically generating your certificate to complete.

The None option indicates that you do not want to print a certificate for this consignment.

The video below outlines this process.

Transcript DOCX (62 KB)

For can read more on how to print your certificate in the related documents section.

Should I amend or replace a Request to Export (REX)

If you need to update information in your REX, a decision to amend or replace is based on the status of the REX.

The video below will provide reasons to if you should amend or replace you REX.

Video transcript DOCX (614 KB)

How to copy a Request to Export (REX)

If you are regularly exporting the same product, you can copy a previous REX application. There will be information that is required to complete the application such as quantities, weight and departure date but a lot of the information will be copied over from the previous REX. The video below outlines how you can copy a previous REX.

Video transcript DOCX (62 KB)

Contact the NEXDOC help desk

For more information or assistance for NEXDOC, please contact NEXDOC@awe.gov.au

Related documents

Available for download below are user guides with information on NEXDOC, including how to lodge a REX.

Download

Document File size
NEXDOC Client Group administrator PDF 845 KB
NEXDOC Client Group administrator DOCX 176 KB
NEXDOC Create and manage your account PDF 629 KB
NEXDOC Create and manage your account DOCX 3.3 MB
NEXDOC External software users PDF 1.4 MB
NEXDOC External software users DOCX 209 KB
NEXDOC How to identify if you have lodged a task in NEXDOC PDF 390 KB
NEXDOC How to identify if you have lodged a task in NEXDOC DOCX 448 KB
NEXDOC How to obtain a Web Service Token PDF 1.4 MB
NEXDOC How to obtain a Web Service Token DOCX 1.2 MB
NEXDOC How to lodge a REX in the NEXDOC portal PDF 2 MB
NEXDOC How to lodge a REX in the NEXDOC portal DOCX 3 MB
NEXDOC How to lodge a REX in the NEXDOC portal Honey PDF 2.1 MB
NEXDOC How to lodge a REX in the NEXDOC portal Honey DOCX 2.5 MB
NEXDOC How to find my exporter ID PDF 988 KB
NEXDOC How to find my exporter ID DOCX 1.6 MB
NEXDOC Obtain Your EDN Through SEW PDF 616 KB
NEXDOC Obtain Your EDN Through SEW DOCX 772 KB
NEXDOC Printing FAQ PDF 199 KB
NEXDOC Printing FAQ DOCX 797 KB
NEXDOC updating my account PDF 511 KB
NEXDOC updating my account DOCX 1.3 MB
NEXDOC How to add a new exporter PDF 1.3 MB
NEXDOC How to add a new exporter DOCX 1.3 MB
NEXDOC add EU Traces ID PDF 525 KB
NEXDOC add EU Traces ID DOCX 1.3 MB
EU TRACES NT_fact sheet PDF 587 KB
EU TRACES NT_fact sheet DOCX 645 KB

If you have difficulty accessing these files, please visit web accessibility.

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Last updated: 17 January 2023

© Department of Agriculture, Fisheries and Forestry

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.