Client contact number: 1800 900 090
National office:
Phone: +61 2 6272 3933
International:
Call us from overseas: +61 3 8318 6700
Organisational contact information:
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Accounts receivable
Accounts receivable information can be found at Accounts Receivable
Air cargo
Air cargo contact information can be found online at Air cargo contacts.
Airports
Airports contact information can be found online at Airports
Biosecurity Import Conditions (BICON)
Email: Imports
Post entry quarantine facilities
Email: Invoicing, Bookings & General Inquiries
More information can be found online at Post entry quarantine facilities.
Organic approved certifying organisations
Organic approved certifying organisations information can be found online at Organic approved certifying organisations.
Import management system
Import management system information can be found online at Import management system.
Australian fumigation accreditation scheme
Audit and Review Team
GPO Box 858
Canberra ACT 2601
Phone: +61 2 6272 3473
Email: AFAS
Biological imports
Email: Imports
Sea cargo
Sea cargo contact information can be found online at Sea cargo contacts.
Communication - media
Phone: +61 2 6272 3232
Investigations
Investigations information can be found online at investigations.
Compliments and complaints
Our compliments and complaints form can be found online at Suggestions, compliments and complaints.
Consultative committees
Consultative committees information can be found online at Consultative committees.
Dairy and dairy product exports
Dairy export information can be found on our webpage Exporting dairy products from Australia
For documentation enquiries email foodexports@agriculture.gov.au
Detector dogs
Email: Dogs
Entry management
Email: Entry Management
Phone: +61 2 6272 3390
Equine Influenza Enquiry Implementation
Email: Horse Imports
Fish export and egg export
Fish export and Egg export information can be found online at Fish export and Egg exports.
Horticulture Exports Program regional contacts
Horticulture Exports Program regional contact information can be found online at Horticulture Exports Program regional contact.
Imported Food Inspection Scheme
Information on Imported Food Inspection Schemes contacts.
Food Import Compliance Agreement (FICA)
Email: FICA
Live animal exports (including cats and dogs)
Live Animal Exports Program
GPO Box 858
Canberra ACT 2601
Phone: +61 2 6272 4581
Email: Animal Exports
Live animal imports (including cats and dogs)
Email: Imports
Machinery imports (including cars, machinery, motorbikes, tyres)
Machinery National Coordination Centre
PO Box 222
Hamilton QLD 4007
Phone: +61 7 3246 8706
Fax: +61 7 3246 8785
Email: Machinery
Mail centres
Email: Imports
Web: International Mail to Australia
Payments and treatments
PO Box 4175
Parramatta NSW 2124
Phone: +61 2 9354 5800
Fax: +61 2 9354 5899
Email: Mail Payments
Maritime National Coordination Centre (MNCC)
Email: Maritime NCC
Phone: 1300 004 605
Fax: 1300 005 882
Meat exports
Email: Meat Exports
Meat inspection
Email: Meat Inspection
Military - National Coordination Centre
Military NCC
PO Box 222
Hamilton QLD 4007
Phone: +61 7 3246 8706
Fax: +61 7 3246 8785
Email: Military
Northern Australia Quarantine Strategy (NAQS)
Northern Australia Quarantine Strategy (NAQS) information can be found online at Northern Australia Quarantine Strategy (NAQS).
Organic and bio-dynamic products exports
Email: Organic
Plant Export Operations
Plant Import Operations
Email: Imports
Post border biosecurity detections
Web form: Biosecurity Reports
See Secure Report: 1800 798 636
Approved arrangements contacts
Approved arrangements contact information can be found online at Approved arrangements contacts.
Australian Biosecurity Awards
Australian Biosecurity Awards information can be found online at Australian Biosecurity Awards.
Recruitment
Web: Jobs
Schools/student enquiries
Email: Schools Contact
Timber and timber products imports (including furniture and souvenirs)
Email: Imports
Vessel contacts
Vessel contact information can be found online at Vessel contacts.