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18 November 2025PurposeThis Industry Advice Notice (IAN) is to remind export clients and stakeholders of the contact numbers for Assessment Services Exports, following the decommissioning of the 1800 851 306 number. Clients should update their contact lists with the active contact numbers.Summary…
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National OfficeStreet Address: 70 Northbourne Ave, Canberra City, ACT 2601Postal Address: GPO Box 858, Canberra ACT 2601Phone: +61 2 6272 3933Freecall: 1800 900 090 (From within Australia - calls from mobile and public phones may incur additional charges)Airports webpage: AirportsGeneral…
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06 February 2023
Purpose
This Industry Advice Notice (IAN) is to inform plant export clients and stakeholders of a change to the contact number for Assessment Services Exports.
Summary of changes and key points
From 20 February 2023, all queries for plant export certification requests should…
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The EXDOC help desk provides support to all clients using the EXDOC system for the creation and processing of Requests For Permits (RFP's).
The helpdesk is contactable 24 hours a day 7 days a week.
In…
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Contact us
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Authorised Officers
For all Authorised Officer queries from application to on-the-job questions.
Hotline: 1800 851 305
Email: Plant export training
Appointments
All bookings should be made with the relevant region.
Certification
For queries regarding…
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Our offices are open Monday to Friday (excluding Public Holidays).General enquiries: 1800 900 090 or + 61 3 8318 6700 (from outside Australia).Postal address: GPO Box 858, Canberra ACT 2601, Australia.Live animalsFor enquiries relating to companion animals and other live animals other than…
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