ELMER 3 - Electronic legislation, manuals and essential references

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AEMIS - Australian Export Meat Inspection System

Animal welfare

Approved manufacturers of official marks and marking devices

Auditing

Australian standards

Chemical compounds used in premises processing or storing meat and meat products for export

Codes of practice

Consultative committees

Electronic records

Equipment

European Union Cattle Accreditation Scheme (EUCAS)

Export legislation

Fact sheets

Fees and charges

Forms

Guidelines

List of recognised Islamic bodies for halal certification of red meat

Islamic organisations that have an approved arrangement with the Department of Agriculture, Water and the Environment for the certification of halal meat and meat products for export.

Manual of Importing Country Requirements (Micor)

The Manual of Importing Country Requirements (Micor) is now in operation.

You can apply for a user name and password from the Commodity homepage in Micor.

Meat Exports Feedback

Client Feedback

Feedback is a valuable element in understanding our clients’ views of their experience with the Department of Agriculture, Water and the Environment. Whether you are pleased with our performance or we have not met your expectations, we highly value your comments. If your feedback is not related to the process of meat exports, please refer to the Department’s suggestions, compliments, and complaints process, here: Suggestions, compliments and complaints - Department of Agriculture

The Export Meat Program (the Program) is committed to ensuring that decisions made by its officers are fair, transparent, and lawful. 

We recognise the need for export meat industry participants to:

  • Have a clear process for escalating and reviewing real or perceived regulatory process failings.
  • Provide feedback where obligations under the department’s client service charter are not met.

To support effective two-way communication, investigation, and resolution of complaints, and avoid where possible potential market disadvantage occurring, the Program has developed an escalation process specific to export meat sector regulated entities, which is consistent with the department’s obligations under the client service charter, service standards and complaints handling process.

This escalation process enables establishments to directly communicate with the export meat program management team to raise evidence-based concerns with issues and decisions, which are viewed as inconsistent with export legislation, or where the department has not met its obligations under the department’s client service charter.

Complaints Process

  1. Export meat industry participants are asked to make every effort to resolve concerns at the plant level with the department’s operations team, prior to escalating issues. It is noted that the On-plant vet is the senior departmental officer in attendance at Tier 2 export meat establishments.
  2. A separate process will exist for the resolution of carcase disposition related complaints (the carcase disposition dispute resolution policy). This policy will be released shortly.
  3. Where a resolution has not been able to be achieved with the department’s operations team, regulated entities should write to meatexportsfeedback@awe.gov.au outlining:
    1. The nature of the complaint (including the urgency if it relates to product being shipped)
    2. The positioning of the export meat industry participant and the reasoning for that positioning.  Evidence should be provided to facilitate a timely investigation and resolution of the complaint.
  4. The department will acknowledge receipt of the complaint within one business day.  The acknowledgement will include an assigned priority based on the urgency of the complaint and, if required, the contact details of the departmental officer assigned, and best placed to consider the complaint. 
  5. The department will investigate the complaint, with a view to resolving factual issues and consider options for resolution and provide a response within 10 working days. If the matter is complex, it may take longer in which case an interim response will be provided.
  6. In accordance with the Export Control Act 2020 (the Act), certain decisions made under the Act and subordinated legislation are reviewable decisions. If related to a reviewable decision, the notification of the outcome of this process will include details of how an export meat industry participant may seek a review of such a decision, should they disagree with an outcome.

Reporting to Industry

The Department will maintain an aggregated record of concerns (non-regulatory) raised with export registered meat establishments. The department and industry, through the Export Meat Industry Advisory Council (EMIAC), will together undertake regular reviews of complaint trends and their resolution to support continually improving regulatory delivery in line with the department's Client Service Charter.

How will the Department of Agriculture, Water and the Environment protect my privacy?

Your privacy will be protected under the Commonwealth Privacy Act 1988.

The information you provide in this process is used to improve and maintain our services and/or investigate and respond to your feedback. The information will be disclosed to the business area to which the feedback relates. It will not be used or disclosed to third parties unless you provide your consent, or we are required or authorised by law to do so.

Your personal information will be stored in accordance with the Information Privacy Principles. You are not required to provide your name or contact details, however, if you would like a reply, please specify how you would like the department to contact you. If you wish to correct or amend any information, please request this in writing to the email address listed.

Meat notices

Meat safety and hygiene

Microbiological testing of meat and meat products

Microbiological manual - microbiological testing programs covered in this manual are those programs approved by the Department of Agriculture, Water and the Environment to demonstrate compliance with the relevant Australian standards and to meet certification requirements for export meat and meat products

Approved Laboratory Program – Applies to on-plant and commercial laboratories undertaking microbiological testing of meat and meat products to fulfil export requirements for department certification.

NRS residue testing

Policy documents

The Product Hygiene Indicators (PHI) Program

The Product Hygiene Indicators Program is a uniformly applied method to verify an establishment's ability to comply consistently including its ability to detect and resolve its own deficiencies.

Training

Water quality

This publication was not prepared by the department and may not meet Australian Government accessibility guidelines. If you require an accessible version of the publication, please contact its author.

Useful links

Last reviewed: 13 July 2021
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