Quick reference guides
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How do I submit a new lodgement for commercial goods? (PDF 742 KB)
How do I submit a new lodgement for commercial goods? (DOCX 975 KB)
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How do I submit a new lodgement for temporary importation – Carnet? (PDF 879 KB)
How do I submit a new lodgement for temporary importation – Carnet? (DOCX 1.1 MB)
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How do I submit a new lodgement for transhipment of Ship or Aircraft Stores? (PDF 875 KB)
How do I submit a new lodgement for transhipment of Ship or Aircraft Stores? (DOCX 1.1 MB)
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How do I pay for my lodgement? (PDF 173 KB)
How do I pay for my lodgement? (DOCX 231 KB)
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How do I add additional documents to my lodgement? (PDF 482 KB)
How do I add additional documents to my lodgement? (DOCX 705 KB)
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How do I request a direction to be reissued? (PDF 443 KB)
How do I request a direction to be reissued? (DOCX 539 MB)
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How do I request a reassessment? (PDF 517 KB)
How do I request a reassessment? (DOCX 711 KB)
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How do I check the status of my lodgement or enquiry? (PDF 318 KB)
How do I check the status of my lodgement or enquiry? (DOCX 394 KB)
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How do I check the payment status of my lodgement? (PDF 292 KB)
How do I check the payment status of my lodgement? (DOCX 407 KB)
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Video tutorials
The below video tutorials are being updated by the Department and may contain older screens for COLS lodgements.
[53 KB]Additional support
If you require further assistance using COLS, please contact us on 1800 900 090 or +61 3 8318 6700 (from outside Australia) or email Info@aff.gov.au.