COLS support

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• How do I submit a new lodgement for commercial goods? (PDF 742 KB)
• How do I submit a new lodgement for commercial goods? (DOCX 975 KB)

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• How do I submit a new lodgement for temporary importation – Carnet? (PDF 879 KB)
• How do I submit a new lodgement for temporary importation – Carnet? (DOCX 1.1 MB)

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• How do I submit a new lodgement for transhipment of Ship or Aircraft Stores? (PDF 875 KB)
• How do I submit a new lodgement for transhipment of Ship or Aircraft Stores? (DOCX 1.1 MB)

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• How do I submit a new lodgement for Unaccompanied Personal Effects (UPEs)? (PDF 1.0 MB)
• How do I submit a new lodgement for Unaccompanied Personal Effects (UPEs)? (DOCX 1.1 MB)
   
• Fact sheet Lodgement of UPEs in Cargo Online Lodgement System (COLS) (PDF 263 KB)
• Fact sheet Lodgement of UPEs in Cargo Online Lodgement System (COLS) (DOCX 238 KB)

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• How do I pay for my lodgement? (PDF 173 KB) 
• How do I pay for my lodgement? (DOCX 231 KB)

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• How do I make an enquiry? (PDF 453 KB)
• How do I make an enquiry? (DOCX 567 KB)

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• How do I add additional documents to my lodgement? (PDF 482 KB) 
• How do I add additional documents to my lodgement? (DOCX 705 KB)

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• How do I request a direction to be reissued? (PDF 443 KB) 
• How do I request a direction to be reissued? (DOCX 539 MB)

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• How do I request a reassessment? (PDF 517 KB) 
• How do I request a reassessment? (DOCX 711 KB)

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• How do I check the status of my lodgement or enquiry? (PDF 318 KB) 
• How do I check the status of my lodgement or enquiry? (DOCX 394 KB)

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• How do I check the payment status of my lodgement? (PDF 292 KB)
• How do I check the payment status of my lodgement? (DOCX 407 KB)

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• How to add documents - video transcript (DOCX 53 KB)

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• How to check lodgement status - video transcript (DOCX 30 KB)

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• How to check payment status - video transcript (DOCX 32 KB)

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• How to make an enquiry - video transcript (DOCX 30 KB)

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• How to request a direction reissue - video transcript (DOCX 30 KB)

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• How to request a reassessment - video transcript (DOCX 29 KB)

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• How to submit a new lodgement - video transcript (DOCX 28 KB)​

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