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Breadcrumb

  1. Home
  2. Biosecurity and trade
  3. Import
  4. Online services and systems
  5. Cargo Online Lodgement System (COLS)
  6. COLS support

Sidebar first - Import

  • Cargo Online Lodgement System (COLS)
    • COLS support
    • Lodging import documents
    • COLS minimum system operating requirements

COLS support

Quick reference guides

[expand all]

How do I submit a new lodgement?

​​Download

Document Pages File size
How do I submit a new lodgement? PDF 8 612 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I pay for my new lodgement?

​​Download

Document Pages File size
How do I pay for my lodgement? PDF 1 197 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I make an enquiry?

Download

Document Pages File size
How do I make an enquiry? PDF 4 387 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I add additional documents to my lodgement?

Download

Document Pages File size
How do I add additional documents to my lodgement? PDF 3 432 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I request a direction to be reissued?

Download

Document Pages File size
How do I request a direction to be reissued? PDF 2 384 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I request a reassessment?

Download

Document Pages File size
How do I request a reassessment? PDF 4 662 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I check my lodgement status?

Download

Document Pages File size
How do I check my lodgement status? PDF 2 270 KB

If you have difficulty accessing these files, visit web accessibility for assistance.

How do I check the payment status of my lodgement?

Download

Document Pages File size
How do I check the payment status of my lodgement? PDF 1 1.1 MB

If you have difficulty accessing these files, visit web accessibility for assistance.

Video tutorials

[expand all]

How to add documents

How to add documents (transcript) DOCX  [32 KB]

How to check lodgement status

How to check lodgement status (transcript) DOCX [30 KB]

How to check payment status

How to check payment status (transcript) DOCX [32 KB]

How to make an enquiry

How to make an enquiry (transcript) DOCX [30 KB]

How to request a direction reissue

How to request a direction reissue (transcript) DOCX [30 KB]

How to request a reassessment

How to request a reassessment (transcript) DOCX [29 KB]

How to submit a new lodgement

How to submit a new lodgement (transcript) DOCX​  [28 KB]

Additional support

If you require further assistance using COLS, please contact us on 1800 900 090 or +61 3 8318 6700 (from outside Australia) or email Info@agriculture.gov.au.

Contacts

Call 1800 900 090

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Last updated: 18 July 2022

© Department of Agriculture, Fisheries and Forestry

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.