Imported goods and COVID-19
Advice on health and importing
What you need to know about coronavirus (COVID-19) (Department of Health)
Coronavirus (COVID-19) advice (World Health Organization)
We have taken steps to ensure goods can still enter Australia while also protecting our staff. We may need to reassess our processes as we receive new information about the risks of coronavirus (COVID-19).
You still need to follow all existing Australian laws and importing requirements.
Can I still import goods into Australia?
We have not put any extra restrictions on importing goods into Australia.
Current travel restrictions may cause delays. This may impact when your goods will arrive in Australia.
Check BICON for current import conditions.
COVID-19 on goods and packaging
Receiving packages or letters, or handling goods from affected areas, is still considered safe.
The World Health Organization advises that the chance of an infected person contaminating commercial goods is low. So is the risk of catching COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature.
Practice good hand hygiene. This is the best defence against most viruses.
Importers must continue to follow their company’s existing infection prevention guidelines. This may include using Personal Protective Equipment (PPE).
Cat and dog imports
We are aware that air travel is being disrupted worldwide. This means you may have trouble transporting an animal to Australia.
During this time, we need to keep ensuring animal welfare and manage the significant biosecurity risks of cat and dog imports.
Our cat and dog import conditions have not changed. We are still processing import permit applications.
Pre-border waiting periods are still the same. You cannot bring your animal into Australia early and spend more time in quarantine here.
We may re-export any cat or dog that arrives in Australia unannounced or without a valid import permit and veterinary health certification. If you cannot arrange re-export, we may have no other option but to euthanise the animal.
Post Entry Quarantine (PEQ) stays
All animals coming into Australia must arrive directly into Melbourne Airport. They cannot arrive in another Australian port and then travel to our quarantine facility at Mickleham.
Our PEQ facility in Mickleham is still open. We have received a high volume of enquiries from people wanting to change their PEQ reservations.
Check your flight arrival date and PEQ capacity. Email PEQservices@awe.gov.au to change your reservation.
Our PEQ staff will care for animals during their stay. You must arrange for your animal to be picked up on their release date to avoid extra fees.
You can authorise a friend, a family member or pet transport company to collect your animal on your behalf. Check state or territory government websites for interstate travel restrictions.