Levies Online Feedback Survey ​

Contact us

If you have any questions about levies and charges, your levies account or how to lodge your return, please contact the Levies Helpdesk via email: levies.management@awe.gov.au or call us on 1800 020 619

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User Details


4. On a 1-5 rating scale, please check your satisfaction levels with the following processes.
(1 being Unsatisfactory and 5 being Excellent)

Registration process
Entering a return
Printing a return
The return process overall
Changing account details
Viewing a return
Training materials


5. How do rate the response time of Levies Online?
6. How would you rate the overall time taken in completing the form?
7. Have you used the customer service help desk? (If you answer Yes to this question please complete questions 8-9.)
8. How would you rate the assistance received from the customer service help desk.
9. Was your query/complaint resolved to your satisfaction?


10. Did you experience any technical difficulties with Levies Online?
11. What type of internet connection did you use?
12. How would you rate the connection you were using? (1 being Unsatisfactory and 5 being Excellect)
13. Would you use the online lodgement service again?


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Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The collection of personal information by the Department of Agriculture, Water and the Environment (the department) through this web form is for the purposes of enabling the department to contact you in relation to your inquiry and related purposes. If the relevant personal information requested in this web form is not provided by you, the department will be unable to contact you to resolve your inquiry.

Personal information may be disclosed to other Australian government agencies, persons or organisations where necessary for the above purposes, provided the disclosure is consistent with relevant laws, in particular the Privacy Act 1988 (Privacy Act). Your personal information will be used and stored in accordance with the Australian Privacy Principles.

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See our Privacy Policy to learn more about accessing or correcting personal information or making a complaint. Alternatively, telephone the department on +61 2 6272 3933.

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
Last reviewed: 29 January 2021