Further to the below, please be advised that the outage affecting EXDOC has been resolved.
This notice is to advise all EXDOC users of an expected system maintenance and outage from 10am Saturday 12 November 2022 to 11pm Sunday 13 November 2022 (AEDT).
The following services will be unavailable during the system outage window:
- Submit or process a Request for Permit (RFP)
- Authorise an RFP (issue permit)
- Process, amend or issue certification through EXDOC
- Remote print certificates
- Transmit e-Cert messages.
The system maintenance is to make EXDOC more cyber secure.
This will not impact your software.
Exporter responsibilities
- Note the expected system outage timings.
- If certification or permits are required during the outage period, exporters will need to ensure that the impacted RFPs are at ‘COMP’ status and printed prior to the outage.
- If you need to book overtime for the weekend of 12-13 November 2022 for assessment or certificate collection, please email FoodExports@aff.gov.au immediately. Please ensure you have “Client Query – Overtime” in your heading.
- If you are requesting export declarations (EDNs) through EXDOC and will have cut-off during the outage window, you must obtain clear EDNs prior to the outage.
For more information, please visit the following Industry Advice Notices:
- Egg Exporters 2022-02: Egg –Export systems maintenance outage
- Fish Exporters 2022-04: Fish –Export systems maintenance outage
- Horticulture & Grain Exporters 2022-65: Plant Export Operations – Export systems expected maintenance outage
- Non-Prescribed Goods Exporters 2022-13: Export systems maintenance outage 12 - 13 November 2022
- Meat Exporters – Email was sent to EDI Users and Meat Licence holders on 4/11/22. If you require further information, please contact EXDOC.helpdesk@aff.gov.au
Further to the below, please be advised that the outage affecting NEXDOC has been resolved.
This Notice is to advise all NEXDOC users of an expected system maintenance and outage from 10am Saturday 12 November 2022 to 11pm Sunday 13 November 2022 (AEDT).
The following services will be unavailable during the system outage window:
- Submit or process a Request for Export (REX)
- Authorise an REX (issue permit)
- Process, amend or issue certification through NEXDOC
- Remote print certificates
- Transmit e-Cert messages.
The system maintenance is to make export systems more cyber secure.
This will not impact your software.
Exporter responsibilities
- Note the expected system outage timings.
- If certification or permits are required during the outage period, exporters will need to ensure that the impacted REXs are at ‘COMP’ status and printed prior to the outage.
- If you need to book overtime for the weekend of 12-13 November 2022 for assessment or certificate collection, please email FoodExports@aff.gov.au immediately. Please ensure you have “Client Query – Overtime” in your heading.
- If you are requesting export declarations (EDNs) through NEXDOC and will have cut-off during the outage window, you must obtain clear EDNs prior to the outage.
For more information, please visit the following Industry Advice Notices:
- Honey and Apiculture Exporters 2022-13: Export systems maintenance outage 12 - 13 November 2022
- Dairy Exporters 2022-35: NEXDOC – Export systems maintenance outage