This notice is to inform you of the changes to levy-related mail collection and non-electronic banking services as part of the Australian Government’s response to limit the spread of the Coronavirus disease (COVID-19) in Australia.
Changes to our working arrangements
The Australian Public Service Commissioner, Peter Woolcott AO, has released guidance for government agencies to facilitate working from home arrangements for staff where it is operationally feasible to do so. This means that most of our levies staff will now work from home for the foreseeable future.
Changes to our mail collection and non-electronic banking services
The department has engaged a third-party service provider to manage all mail collection and non-electronic banking service.
This means there may be slight delays in processing manual returns, cheques and/or money order payments.
What you can do to help
Deal with us electronically wherever possible
To ensure your payment is processed in a timely manner please use Electronic Funds Transfer (EFT) when paying levies and charges to the department.
To make a payment by EFT, please use the account details shown in the table below:
|Bank||Reserve Bank of Australia|
|Account name||Department of Agriculture, Water and the Environment
Official Administered Receipts
|Payment reference||Insert the prefix ‘LRS, followed by your unique LRS account number and your business name.
Example: LRS12345 AZ Wholesale
Wherever possible, submit your returns electronically via Levies Online.
Please update your email address and other details via Levies Online, or email contact details changes to: email@example.com
Advice for agricultural industries, exporters and importers
We recognise the importance of the agriculture sector and its role in ensuring Australia’s food security. We want to ensure high-quality produce can reach domestic and overseas markets.
You can access information on COVID-19 and how it affects you and your activities on the department's website at: agriculture.gov.au/coronavirus
Who can I contact if I have questions about this notice?
If you have any questions about this notice, your levies account or how to submit your return and payment, please contact the Levies Helpdesk by sending an email to: firstname.lastname@example.org or by calling 1800 020 619 and leaving your contact details.
Your call is important to us
Please follow our voicemail prompt by providing your name, contact details and LRS account number and we will get back to you as soon as possible.
Thank you for your continued patience and understanding during these uncertain times.